Each Customer has a Unique AS9102 Form
One customer wants you to enter inspection data directly into their web-based screens; a second customer requires the actual’s to be entered in their specific Excel format; meanwhile the third customer insists you to load the characteristic requirements into their proprietary online system.
(This is Part 1 of a 5 Part series of posts on solving your toughest quality inspection challenges. Click here and get the entire 5-Part series packaged into a single white paper.)
As a result, you have specific employees dedicated to setting-up and completing the FAI report for each customer, thus draining your own resources. Each employee has to be the “customer expert” just because the format and media are so customer specific.
Responding to this challenge, one aerospace quality manager complained, “We had customer demands driving how we conduct our internal business processes and it was killing us. We were so busy filling out specific, customized AS9102 forms we were spending weeks on end doing repetitive paperwork instead of shipping parts.”
Adding new customers just creates more unique AS9102 demands, thus stretching your limited resources even further. Often the prospect of adding yet again another customer, and their unique AS9102 forms, further stresses your overwhelmed quality department.
If this sounds all too familiar, here are three solutions to this problem.
A single tool for all customers: You need one, easy approach to meet your varying customer demands. A simple approach using a single AS9102 characteristic identification tool will let you identify the characteristics and model data for all of your customers in one complete approach.
Eliminate redundancies: By using tools that allow one common process for multiple customers, eliminate repetitive processes and documentation. This solution will allow you to reallocate valuable resources. As a matter of fact, with a single software tool, you will need fewer employees dedicated to customer-centric quality inspection forms and eliminate the need for customer experts. By maximizing tools that provide the customized format and focus for a specific customer, you can easily select the customer’s output preference, excel, website etc., and automatically respond to the unique demands of that customer. You can address customer’s preferences in a matter of hours, not days.
Control your processes: By using this single approach, then reassign personnel to do what they do best, inspect and ship the parts, not manage redundant paperwork. In short, start driving and redirecting your business processes instead of having your customer’s specific AS9102 needs determine your resources and planning.
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